Privacy & Cookie Policy

Last updated 1 Aug, 2025

Introduction

Welcome to Rilla Network ("we," "our," or "us"). Your privacy is important to us. This Privacy & Cookie Policy (“Policy”) explains how we collect, use, disclose, and protect your information when you visit our website, https://rilla.network.

By using our website, you agree to the terms outlined in this Policy. If you do not agree, please adjust your cookie preferences or discontinue use of our services.

Information We Collect

Personal Information: When you interact with our website, you may voluntarily provide personal details such as your name, email address, or contact information.
Usage Data: We may collect other information connected to your interactions with our website, including your IP address, browser type, device information, and browsing activity on our site.
Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and analyse website performance.

We comply with legal and regulatory requirements under the laws applicable to us in the territories we operate in. We only collect, use and share your personal information where we have an appropriate legal basis, including with your consent, under the terms of a relevant contract with you, or where we have a legitimate interest to do so.

How We Use Your Information

To provide, maintain, monitor and improve our website, our services and related features and functionality, and to help us develop new products and services.
To analyse usage and improve user experience using tools like Google Analytics and Hotjar.
To prevent and address security threats, fraud or breach of this Policy or our other terms.
To communicate with you (including responding to inquiries and support requests, sending you technical or service-related notices, security alerts, advising changes to our products or policies, or sending you marketing material about our services).
For our internal business and administrative purposes, and for our commercial purposes at your direction or with your notice and/or consent.
To comply with legal and regulatory obligations.

Direct Marketing

With your consent (where you have opted in), we may use personal information you have provided us to let you know about our products and services that we believe will be of interest to you. You can withdraw your consent and opt out of marketing activity at any time by changing your marketing preferences or notifying us that you do not wish to be contacted for marketing purposes.

Cookies & Tracking Technologies

Essential Cookies: Necessary for website functionality.
Analytics Cookies: Used to understand visitor behaviour and improve our site (e.g., Google Analytics, Hotjar).
Marketing Cookies: Used for personalized advertising and marketing campaigns.

Cookies are small text files downloaded to your computer when you visit a website, that may collect personal information about you. Cookies provide information and analytics about your visit to our website, like your country of origin, language and other settings. Cookies allow us to monitor visits to our webpages and advertisements, how frequently particular webpages are visited and identify the most popular areas of our website.

How to Manage Cookies: You can manage your cookie preferences through our cookie banner by clicking “Privacy Settings” at the bottom of this page, or by adjusting your browser settings. You may withdraw your consent to the use of cookies at any time by selecting “Opt Out”.

Google Analytics & Hotjar

We use Google Analytics and Hotjar to analyse website usage and improve user experience. These services collect anonymized data, including:

Pages visited and time spent on our website.
Interactions such as clicks, scrolling, and navigation behaviour.
General location data (not precise geolocation).

To disable tracking, you can opt out via our cookie banner or use Google's opt-out tool: Google Analytics Opt-out.

HubSpot

We utilize HubSpot for marketing automation, customer relationship management, and analytics. HubSpot may collect personal information such as your name, email address, IP address, and browsing behavior through forms, cookies, and other tracking technologies. This information helps us manage customer relationships, send communications, and analyze website performance. For more details, please refer to HubSpot’s Privacy Policy.

Rilla Network is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you: In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox below. You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy.

Data Sharing & Third Parties

We do not sell, rent, license, share or otherwise disclose any personal information or other data we collect about you to third parties to use for their own purposes. We may share your personal information or other data with our third-party service providers for the purposes permitted under this Policy, including:

Google Analytics & Hotjar (for analytics and tracking).
Our cloud hosting and security providers, where required for our internal business purposes.

We may also disclose your personal information and other data to governmental, legal, regulatory or other authorities where required by law, regulatory requirements, court order or similar authority in the territories we operate in.

Transferring Personal Information Globally

We operate globally. Accordingly, your personal information may be transferred and stored in countries outside of the country you are located in, including the EU, UK, New Zealand, the United Arab Emirates and the United States of America, that are subject to different standards of data protection.

We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.

Where we transfer your personal information to third parties who help provide our products and services, we may rely on an EU commission adequacy decision or the UK international data transfer agreement (where applicable), or we will obtain contractual commitments from those third parties (such as EU Standard Contractual Clauses or the UK International Data Transfer Agreement (the UK equivalent to the EU standard contractual clauses)) to protect your personal information, or rely on recognised privacy certification schemes like the EU US Data Privacy Framework (and its UK Extension) for the protection of personal information transferred from within the EU or UK to the United States.

Where we receive requests for information from law enforcement or regulators, we carefully validate the legitimacy and legal authority of these requests before disclosing any information.

Your Data Rights (GDPR Compliance)

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct any inaccurate or incomplete personal information we hold about you.
Erasure: Request deletion of your personal information (subject to our legal obligations).
Objection and Withdrawal of Consent: Opt-out of the processing of your personal information, including for direct marketing or other specific purposes, or withdraw your consent from processing you previously consented to.
Data Portability: Request transfer of your personal information to another service provider.
Safeguards: Obtain details of the personal information safeguards we use when transferring your personal information outside of your jurisdiction.
Complaints: Lodge a complaint with your local supervisory authority.

To exercise these rights, please contact us at our contact email below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, as outlined in this Policy, or as required by law. Where we no longer require it for those purposes, we will ensure your personal information is securely deleted.

Security Measures

We implement industry-appropriate technical and organisational security measures, policies and procedures designed to protect your personal information and reduce the risk of unauthorised disclosure or access, accidental loss or destruction, or other misuse. Nonetheless, you acknowledge that the transmission of information via the internet is not completely secure and that we cannot guarantee the security of any information you provide us over the internet.

Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions about this Policy, please contact the Rilla privacy team at:

Email: privacy@rilla.network

Rilla Network is a trading name of Tayga Labs Limited (company number 9063298), a company incorporated in New Zealand, with offices at 2 Chancery Street, Auckland 1010, New Zealand.